Return Conditions and Process

1. You may request to return any product(s) you have purchased within 7 business days of receiving the product(s) at your delivery address for any of the following reasons:-
   (i) The product(s) delivered is not what you ordered, or does not correspond with its description on:-
   (a) The website on the date of purchase; or
   (b) The product(s) delivered is expired or damaged.
   
   
2. You may only return product(s) that are:-
   (a) Unconsumed, unused, undamaged and unwashed;
   (b) In their original packaging;
   (c) Unopened and unmarked; and
   (d) Returned as a whole and not broken into parts.
   
   
3. For health and hygiene reasons, some products are non-refundable and non-exchangeable. Kindly contact our team to check if a specific item can be returned.
   
   
4. To proceed with your return request, you must notify us by email at ginyionlinetoyou@gmail.com within seven (7) business days of receiving the product at your delivery address.
   
   
5. We will confirm your request for a return through email and upon receiving such confirmation, you may return the product by courier to:
   Kien Heng Hong Ginseng Sdn Bhd
   Attn: Ginyi Online Store
   43, Jalan Jalak, Taman Seri Bahtera, 56100 Cheras, Kuala Lumpur
   
   
6. Upon receipt of your return request, we will review your return request and it is our sole discretion in deciding to:-
   • Replace the products with a new item;
   • Give you a full refund for the product;
   • Credit your account with the value of the product; or
   • Inform you that the product(s) is not eligible for return.

7. You agree to arrange for and pay the costs of returning any product(s) to us, be it by post or otherwise. We reserve the right to deduct the cost of providing any collection service from the refund amount.
   
   
8. Your return can only be processed once we received and approved your return request.

Exchange Conditions and Process

1. We may allow for an exchange of the products on a case by case basis. Kindly contact us in order for us to guide you on how to proceed with making the exchange.
2. Please note that you will be responsible for the costs of any delivery and/or collection services that may be incurred in the process of completing the exchange.

No Obligation to Refund or Exchange

1. We reserve the right not to accept any requests for a return or exchange and retain the discretion not to provide a reason for our decision.
2. Without prejudice to the foregoing, we reserve the right to decline the return requests, for any of the following reasons:-
   (a) The product(s) is not returned in satisfactory condition in its original packaging; or
   (b) The Product(s) has been opened, used or otherwise tampered with to the extent that it is no longer in a saleable condition.